Crisis Leadership & Game Time Decisions
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As the economy became increasingly unsteady, companies started to put off expenditures related to crisis planning and team preparedness.
Is it worth it though?
According to the Federal Emergency Management Agency, 40 percent of businesses do not reopen after a disaster and another 25 percent fail within one year. Unfortunately, even with these statistics and recent natural disasters, businesses are still rolling the dice.
Its time to put the crisis top hat back on and ensure your staffing company is prepared.
Start with what you know. Take a hard look at what crises, both large and small, have affected your industry over the past ten years. History is a solid predictor of the future, so as you begin to analyze your risks, you must address what has already happened. Then, take into consideration what can happen to any company at any time - the sudden death of a valuable employee, natural disaster, workplace violence and of course, terrorism.
After considering what could happen, look at what you already have in place to respond to these incidents. Again, start with what you know. What plans already exist? Who, internally, would be involved on a crisis management team to help your people? Has the team been trained and tested in addressing the myriad complex people-related issues?
At the heart of any crisis response are strategic decisions that will serve as defining moments. These strategic decisions have the power to bring you and your organization toward a swift, successful resolution, or they can spiral out of control and increase damage.
Most crisis preparedness is focused at the tactical level, such as:
- Emergency Response Notifications
- Accommodating Media
Leadership in unexpected crises (involving high visibility, inadequate time and information, personal stress, and high velocity developments) can require advanced skills and capabilities beyond daily activities.
Check out a replay of Bruce Blythe (an internationally acclaimed crisis management expert with personal involvement in crises such as the Oklahoma City Bombing, 9/11 and Hurricane Katrina) discussing strategic decision making in a crisis during an Assurance University webinar.
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